Last updated: December 2024

At Cogny, we are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, disclose, and safeguard your personal data when you use our services. This policy applies to all personal data processed by Cogny, and it serves to provide you with transparency regarding how we handle your personal data in accordance with data protection laws, including the General Data Protection Regulation (GDPR).

Our Contact Details

• Email: john@getcogny.com

• Address: Apostoli 1, Piraeus, Greece

1. How We Process Personal Data

1.1 When You Use Cogny

We collect personal data in the following circumstances:

• User Data: When you use our platform at https://app.getcogny.com, we may collect data that you provide directly (e.g., feedback through reviews, forms, or surveys).

• Third-Party Data: We also collect data from third-party sources such as Google Play reviews, App Store reviews, CSV files, and Google Map reviews. We perform sentiment analysis and keyphrase extraction to derive insights from this feedback.

1.2 Personal Data Collected

The data we collect may include, but is not limited to:

• Your name, email address, and other contact details you provide.

• Feedback data from platforms such as Google Play, App Store, and Google Maps.

• Data regarding your interactions with our platform, including usage analytics.

1.3 Legal Basis for Processing Personal Data

We rely on the following legal bases for processing personal data:

• Consent: We process personal data when you provide us with consent, such as submitting feedback or reviews (Article 6(1)(a) GDPR).

• Legitimate Interests: We also process personal data where necessary for our legitimate interests in improving our services and offering enhanced user experiences (Article 6(1)(f) GDPR).

1.4 Data Storage

Your personal data is securely stored in our cloud-based systems. Access is strictly limited to authorized personnel who are responsible for processing and analyzing your data.

1.5 Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter to comply with our legal obligations, resolve disputes, and enforce agreements. Personal data may also be retained to meet our business needs, as necessary.

2. Your Rights

Under the GDPR, you have several rights regarding your personal data:

2.1 Right to be Informed

You have the right to know what personal data we are collecting, the purpose for its collection, how long it will be retained, and with whom it will be shared.

2.2 Right of Access

You can request access to the personal data we hold about you.

2.3 Right to Object

You may object to the processing of your personal data in certain circumstances, including when we rely on legitimate interests or for direct marketing purposes.

2.4 Right to Rectification

You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.

2.5 Right to Erasure

You can request the deletion of your personal data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

2.6 Right to Restrict Processing

You may request that we limit the processing of your personal data in some circumstances, such as when you contest the accuracy of the data or object to its processing.

2.7 Right to Data Portability

You have the right to request the transfer of your personal data to another organization or directly to you in a commonly used, machine-readable format.

3. Exercising Your Rights

To exercise any of your rights, please contact us at john@getcogny.com. We will respond to your request within one month. If your request is complex, this period may be extended by two additional months. We will notify you if this happens.

You are not required to pay any fee to exercise your rights, but we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

4. How to Complain

If you have concerns about how we use your personal information or believe that we are not complying with data protection laws, please contact us at john@getcogny.com. We will work with you to resolve the issue.

If you are not satisfied with our response or wish to make a formal complaint, you have the right to lodge a complaint with the Hellenic Data Protection Authority:

• Address: 1-3 Kifissias Ave., 115 23 Athens, Greece

• Phone: +30 210 6475600

• Email: contact@dpa.gr

• Website: www.dpa.gr

5. Data Security

We employ robust technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures are regularly reviewed and updated as necessary.

6. Changes to This Privacy Policy

We may update this privacy policy from time to time. If we make significant changes, we will notify you by email or by posting a notice on our platform. Please check this privacy policy periodically for updates.

By using our services, you agree to the collection, processing, and use of your personal data as outlined in this privacy policy.

Legal Notice

This privacy policy is governed by and construed in accordance with the laws of Greece and the European Union’s General Data Protection Regulation (GDPR). If you have any concerns or need further clarification, please reach out to us.